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Case study

Empowering healthcare professionals with trusted software

Enabling a digital first approach to service delivery & strengthening the future of resilient and thriving pharmacies

Sector:

Digital Healthcare Supplier

 

Challenge:

Navigating complex NHS compliance and assurance requirements

 

Solution:

DTAC-aligned assessment and ongoing compliance support

In collaboration with:

Healthya

ConX by Healthya

Healthya ConX platform

ConX: A cloud-based SaaS platform designed to help community pharmacies deliver clinical services

ConX by Healthya is a UK built, pharmacy ready clinical consultation platform designed to help clinicians deliver proactive, efficient and high quality care.

Developed in close collaboration with healthcare professionals, ConX enhances patient management through personalised digital triage and self assessment tools, evidence based clinical insights, structured workflows, integrated clinical pathways and secure information exchange. 

Beyond improving clinical efficiency, ConX enables pharmacies to meet rising NHS demand by supporting services traditionally delivered in GP settings. By unlocking these capabilities within the pharmacy environment, ConX empowers pharmacy owners to confidently introduce new clinical services, expand patient access and build sustainable new revenue streams — all supported by a trusted and compliant digital framework.

As this transformation accelerates, the need for reliable, preventative and digitally enabled pharmacy solutions has never been greater. Healthya recognised that delivering this shift would require strong credibility and robust assurance — not only to meet NHS expectations, but to earn the long term trust of commissioners, clinicians and healthcare partners who depend on safe, efficient and compliant digital tools. 

Halthya Conx 1 Website 540x405

The challenge

Like many digital health providers, Healthya faced the complexity of navigating numerous compliance and assurance frameworks across the NHS and wider healthcare system.

Re-producing evidence, interpreting varied standards and responding to overlapping assurance requests quickly became time intensive and resource heavy — especially for a team focused on developing and refining a clinically safe product.

Healthya needed a way to complete these assurance requirements once, comprehensively, and in a format that would meet scrutiny across the NHS while freeing the team to focus on innovation and product delivery.

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The ORCHA approach

By working with ORCHA, Healthya was able to complete a single, robust assessment that addressed the NHS Digital Technology Assessment Criteria (DTAC) in full. ORCHA’s team worked closely with Healthya to guide them through the process, covering key areas such as:

  • Clinical safety

  • Data protection and information governance

  • Technical assurance and security

  • Interoperability

  • Usability and accessibility

Rather than simply checking boxes, ORCHA’s assessors provided clear feedback and practical recommendations. This helped Healthya understand exactly what was required, strengthen their documentation, and confidently demonstrate how ConX meets NHS expectations.

Healthya Conx Website 540x405

The outcome

Achieving DTAC through ORCHA has significantly strengthened the credibility of ConX by Healthya. It has enabled more confident conversations with NHS stakeholders and healthcare organisations looking for trusted digital tools to support professionals in practice.

As a result, ConX is now well positioned for adoption within NHS pathways and is featured in trusted digital health libraries, giving healthcare professionals confidence to adopt and use the app within their services.

ORCHA continues to support Healthya on an ongoing basis, helping ensure ConX remains DTAC-aligned, compliant and up to date as standards and expectations evolve.

What they said

Working with ConX by Healthya is a great example of how our process helps high-quality digital solutions streamline compliance management and reduce the time spent monitoring compliance challenges. Achieving assurance isn’t just about meeting standards – it’s about building trust, which then drives awareness and distribution. Once a product is trusted, it can be adopted more widely and effectively.

Alice Vose

Customer Success Manager, ORCHA

Working with ORCHA has been incredibly valuable for us. Navigating compliance requirements can be complex, but ORCHA streamlined the process and gave us real clarity on what was needed. That allowed us to focus on developing and improving ConX, while building trust with healthcare partners. ORCHA continues to be a key partner as we grow and scale.

Healthya
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What this means for other digital health suppliers

Healthya’s experience shows how working with ORCHA can: 

Reduce duplication and time spent managing compliance
Provide clarity on complex standards
Build trust with NHS and healthcare decision-makers
Support wider visibility and distribution once assurance is achieved

See what’s possible with ORCHA

From local NHS systems to national digital health programmes, ORCHA partners with health and care leaders to deliver trusted, scalable digital health assurance and engagement.

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